Frequently Asked Questions (“FAQ”)
Do you offer custom orders?
I love taking custom orders! Please contact me if you are interested in having a piece custom-created. See below for more info.
I like a piece of jewelry in your shop, but I'd like it with a different stone or metal. Can you make it for me?
If you see a design in my shop that you would like made with a different gemstone or in a different metal, please let me know, and I’ll send you a price quote and time estimate for the work. I require full payment before making your piece.
Custom orders are not eligible for a refund or exchange. If there is a problem with your custom jewelry when you receive it, please contact me right away so we can find a solution.
Do you offer custom design services?
Absolutely! For bespoke custom-designed jewelry, I require a $100 non-refundable deposit that will go toward your purchase. I charge an hourly rate for time spent designing your one-of-a-kind jewelry. I will send you a detailed rendering for your approval. Once we have agreed upon your design, I will send you a price quote and a time estimate for the work (typical turnaround time is 2-3 weeks). I require full payment up front before I order supplies or start making your piece. If you choose to cancel before I have completed your jewelry, 50% of the price of the jewelry is non-refundable. Design fees are 100% non-refundable. I will send a photo for your approval before shipping. Contact me now to get started on your special piece of jewelry.
How do I get the correct size ring?
Let’s make sure your handmade ring is going to fit correctly! Since I’m selling online, I am unable to measure your fingers for ring sizing myself. Therefore, it is your responsibility to provide me with an accurate measurement. Please see my blog post on ring sizing before placing your order.
Because resizing a ring is just about as much work as making an entire new ring, it’s not a service I’m able to offer for free. Resizing fees start at $20 for a simple sterling band, and go up from there. Please contact me for a quote.
Do you offer hypoallergenic earrings?
Nickel is the most common metal allergy that people have. None of my earrings contain nickel. Some people do have sensitivities to other metals such as silver or copper. If this is the case for you, I recommend selecting titanium ear wires. They are less likely to cause a problem for people with metal sensitivities. I can also make a custom pair of earrings with niobium wire instead of sterling silver or gold filled. Just contact me for further information.
Do you offer jewelry repair services?
I offer repair and alteration only of jewelry that I have made. Please contact me for details.
Gift wrapping and packaging
All orders come gift wrapped and ready for giving. Please contact me if you would like me to enclose a note card for your gift recipient.
Getting your favorite jewelry repaired can cost more than you paid for it in the first place. Here are a few handy hints to help avoid costly damage:
- Remove jewelry before bathing/showering.
- Remove rings and bracelets before doing housework or gardening.
- Remove jewelry before exercising.
- Clean jewelry gently with warm water and mild soap, or take to a jeweler for professional cleaning.
- Do not attempt to clean damaged jewelry. Take it to a professional jeweler for cleaning and repair.
- Store jewelry in a dry location to prevent tarnish.
- Store each piece of jewelry in its own compartment to avoid tangles.
- Avoid exposure to chemicals such as perfume, chlorine, and household cleaners.
Do you accept returns or exchanges?
- Custom or personalized orders
- Items on sale
- For reasons of hygiene, returned earrings will incur an ear wire change fee of $5-25, depending on the style of ear wires.
Do you sell wholesale?
Ye, wholesale inquiries are welcome. Please contact me with information about your retail business, and I can send you my line sheets.